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Included on every plan

Reach people on WhatsApp and text, and answer from one inbox

Connect your own WhatsApp Business account and send approved messages filled with each person's name and details. Text from numbers you buy right in NorReach. Replies land in your inbox, and you can answer WhatsApp freely for 24 hours after someone writes.

A STOP reply opts people out across every channel.

Illustrative workspace. Names and numbers are fictional.
  • Personal, and within the rules

    Meta-approved messages, filled with each person's name and details.

  • Conversations, not broadcasts

    Replies land in your inbox, and a message from a new number creates the contact.

  • No means no

    A STOP reply keeps that person out of every channel.

How it works

From an approved message to a real conversation

  1. 01You

    Connect, and get a number

    Connect your own WhatsApp Business account, register the number you'll send from, and buy a number that can text.

  2. 02You

    Add it to your sequence

    Pick an approved WhatsApp message and choose which details fill each blank, or let Nora write the text message.

  3. 03Nora

    Sent at a decent hour

    Messages go out inside your sending hours. Replies and STOPs come back as they happen.

  4. 04You

    Answer from the inbox

    Reply from your inbox. On WhatsApp you can write freely for 24 hours after their last message.

What's inside

Everything the two channels do

Your own WhatsApp Business number

Connect your WhatsApp Business account from NorReach, then register one of your NorReach numbers with a one-time code. Messages go out under your business name.

Good to know: Only workspace admins can connect WhatsApp and its numbers.

Approved messages, personalised

Bring in the templates you already have, or write new ones and send them for approval. Choose which details fill each blank. A campaign won't start if a template isn't approved or its blanks don't match.

Good to know: WhatsApp only lets a business start a conversation with an approved template.

Free replies for 24 hours

When someone has written to you in the last 24 hours, reply in your own words from the inbox.

Numbers you buy in NorReach

Search local, mobile and toll-free numbers in about 60 countries, including Sweden, Norway, Denmark and Finland. Pick a default texting number and its limits (by default 200 a day, 60 an hour).

Good to know: What's available depends on each country's rules. A number that can't text is caught before a campaign starts.

STOP means stop

Texts carry an opt-out line (“Reply STOP to opt out.”), which you can reword, for example in Swedish. A STOP by text or WhatsApp keeps that person out of every channel.

Replies land in your inbox

Text and WhatsApp replies arrive with the rest of your conversations. A message from a new number creates the contact, and a WhatsApp reply records that they wrote to you first when no other GDPR reason is on file.

With Nora

Ask Nora to send a quick message

In Nora's chatExample conversation, illustrative
  1. You
    Draft a message to Maja Lind: ask if Thursday still works for the showroom visit.
  2. Nora
    Draft for WhatsApp: “Hi Maja, does Thursday still work for the showroom visit?” Send it?
    AllowEdit
Guardrails

You stay in control

  • By default, nothing goes out without your yes.
  • Campaigns send inside a sending window (by default weekdays 09:00–17:00 in each contact's time zone, where it's known) and hold calls, texts and WhatsApp overnight. It's on by default for new campaigns; plan touches go out on the day and time shown on their card.
  • Anyone who unsubscribes, replies STOP, bounces or is blocked is never contacted again by your campaigns, flows or broadcasts, on any channel.
  • Your campaigns only reach people you have a recorded GDPR reason to contact. You choose the reason; NorReach makes sure one is on file.
Plan availability

Included on every plan.

  • WhatsApp sends from your own WhatsApp Business account.
  • Numbers are bought inside NorReach.
See pricing
FAQ

Questions owners ask

Can I send any WhatsApp message?

To start a conversation, WhatsApp requires a template Meta has approved. Once someone writes to you, you can reply in your own words for 24 hours.

Can I personalise WhatsApp messages?

Yes. Fill each blank in a template with a detail such as first name or company. A campaign won't start if the blanks don't match the template.

Which WhatsApp number do messages come from?

Your own. You connect your WhatsApp Business account in NorReach and register one of your NorReach numbers, so messages go out under your business name.

Where can I get numbers?

About 60 countries, including Sweden, Norway, Denmark and Finland. Whether texting is available depends on each country's rules.

How does STOP work?

Texts include an opt-out line. A STOP reply by text or WhatsApp keeps that person out of every channel, straight away.

Can one number call and text?

Yes, if it was bought with texting: you see what each number can do before you buy it. Before a campaign starts, NorReach checks that every text step uses a number that can text.

See WhatsApp and texts in your outreach

Tell us what you sell and we'll show you how Nora would run your outreach, then set up your workspace with you.

Pictured: The puffin cliff on Heimaey, Westman Islands, Iceland