Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the NorReach platform, website, browser extension, and related services (collectively, the "Service") operated by Youpal Group AB ("NorReach", "we", "us", or "our"), a company registered in Stockholm, Sweden.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

The Service is intended for business use. You must be at least 18 years old and have the authority to bind your organisation to these Terms. NorReach is currently available by invitation only during our private beta period.

2. Your Account

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Promptly notifying us of any unauthorised access

We may suspend or terminate accounts that violate these Terms, are inactive for an extended period, or pose a security risk.

3. Acceptable Use

You agree to use the Service only for lawful business purposes. You must not:

• Send unsolicited messages in violation of applicable anti-spam laws (CAN-SPAM, GDPR, PECR, etc.)
• Use the Service to harass, threaten, or defraud any person
• Upload malware, viruses, or other harmful code
• Attempt to gain unauthorised access to the Service or its infrastructure
• Resell, sublicense, or share your account without our written consent
• Use the AI calling features to impersonate real individuals without disclosure
• Scrape, reverse-engineer, or extract data from the Service beyond normal use
• Circumvent rate limits, sending limits, or other usage restrictions

We reserve the right to suspend accounts that we reasonably believe are violating these rules, with or without prior notice.

4. Outreach Compliance

You are solely responsible for ensuring your outreach complies with all applicable laws and regulations, including but not limited to GDPR, CAN-SPAM, TCPA, and the EU AI Act. This includes:

• Obtaining proper consent or legal basis before contacting individuals
• Honouring opt-out and do-not-contact requests promptly
• Including required identification and unsubscribe mechanisms in messages
• Disclosing the use of AI in automated voice calls where required by law

NorReach provides compliance tools (consent tracking, do-not-contact lists, AI disclosure) but does not guarantee regulatory compliance — that responsibility remains with you.

5. Your Data

You retain ownership of all data you upload, import, or generate through the Service ("Your Data"). You grant us a limited licence to process Your Data solely to provide and improve the Service.

We will not sell Your Data to third parties. Our handling of personal data is described in our Privacy Policy.

You can export Your Data at any time through the platform. Upon account deletion, we remove Your Data within 30 days, except where retention is required by law.

6. AI Features

The Service includes AI-powered features such as voice calling, message generation, lead scoring, and the Nora assistant. You acknowledge that:

• AI-generated content is provided as suggestions and should be reviewed before use
• AI voice calls will disclose their AI nature to recipients where required by law
• Call recordings may be processed for transcription, quality, and training purposes
• AI outputs may occasionally be inaccurate — you are responsible for verifying content

7. Subscription & Billing

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We may change pricing with 30 days' notice — continued use after the change constitutes acceptance.

If payment fails, we may suspend access to paid features after a grace period. Free-tier and trial accounts are subject to usage limits that we may adjust at any time.

8. Browser Extension

The NorReach browser extension operates within your LinkedIn session to execute outreach sequences. By using the extension, you agree to:

• Comply with LinkedIn's Terms of Service
• Accept that LinkedIn may restrict accounts that violate their policies
• Use the extension's built-in throttling and not attempt to bypass rate limits

We are not responsible for any actions LinkedIn takes against your account as a result of your outreach activities.

9. Intellectual Property

The Service, including its design, code, algorithms, and documentation, is owned by Youpal Group AB and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

10. Limitation of Liability

To the maximum extent permitted by law, NorReach is provided "as is" without warranties of any kind. We are not liable for:

• Lost revenue, data loss, or business interruption resulting from use of the Service
• Actions taken by third parties (email providers, LinkedIn, phone carriers) in response to your outreach
• Inaccuracies in AI-generated content or lead data
• Service interruptions due to maintenance, updates, or circumstances beyond our control

Our total liability for any claim arising from these Terms is limited to the fees you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless NorReach, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law.

12. Termination

Either party may terminate at any time. You can cancel your subscription through your account settings or by contacting support. Upon termination:

• Access to the Service ends at the close of your current billing period
• You can export Your Data for 30 days after cancellation
• We delete Your Data within 30 days after the export window closes

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of Sweden. Any disputes shall be resolved by the courts of Stockholm, Sweden, unless mandatory consumer protection laws in your jurisdiction require otherwise.

15. Contact